Shipping
Shipping on all items is determined by size, weight, and postal code / zip code as calculated by Canada Post. All items will be insured and tracking numbers provided so customers can check on the progress of their order. Please use the shipping calculator provided when checking out to get your shipping cost.
Can I cancel an order?
Orders may be cancelled prior to the items shipping to us from the manufacturer. Once an item has shipped to us, it cannot be cancelled. Please contact us via email to cancel an order. A 10% restocking/cancellation fee will be charged on all cancellations.
Can I return an order?
Your satisfaction is guaranteed at Red 5 Collectibles. If you are unhappy with any purchase at Red 5 Collectibles, you may return it within 7 days of the order arriving at your location for a refund of the purchase price of the merchandise. The merchandise must be in it's original, unopened package and in the same condition as it as shipped in. Shipping charges are non-refundable.
If your order contains an item that is damaged, we will do our best to get a replacement item for you. Please note that we do not consider an item damaged if the item itself is fine, but the box is not in perfect condition. We often receive items direct from manufacturers and distributors that have been packed with little or no protection, resulting in minor dents or imperfections in the packaging. We will do our best to pack your order to prevent damaged during shipping, but a damaged box does not mean that your order is damaged. |
